![]() We also want to inform you that we posted a comment at in order to clarify this situation. We work hard in order to maintain our good reputation, so you can be sure that we take this kind of problems very seriously. On no account whatsoever did we, or our partners, have any prior knowledge regarding this problem and we thank you for bringing it to our attention. Nevertheless, we do our best to repair such problems in order to maintain a high user experience when using our technology. It is inevitable that technical problems like this will occur from time to time. It is important to understand that we provide a technological solution which enables millions of users to get the apps they desire. Please note that we, together with 01Net, have decided to disabled the download accelerator from the "Regue Killer" software and we are also in the process of verifying all other links. We are still investigating what cause this malfunction so that this problem will not repeat itself in the future. In any case I will be happy to provide any additional information you may need.Īdam Chakir, Advocate | Head of ComplianceĪfter an intensive inquiry I have learned today that there is a technical deficiency in the "Regue Killer" software installation process. Please remove this alert from our download accelerator platform. This situation is damging our business and users. Our support team is available 7 days a week to help users with any problem they might have encountered during or post the download process.Īs you can see we are a respectful company which highly regards its customers and users' privacy and security. Our company follows all relevant Privacy Protection regulatons and make sure that the products that are being distribute via our download accelerator platform comply with the same standarts.Ĥ. Our products are under strict internal and external compliance rule as we are distributing many high quality softwares with direct DLA agreements with well known companies such as Google.ģ. Our download manger encapsulate many advanced features, including download accelerator, download recovery and network error correction, we host all the files and make sure the download and services are free, easy to use and safe.Ģ. We provide a free quality service for product distribution. "potentially unwanted program") for the following reasons:ġ. I would like to ask you to reconsider marking our download accelerator platform as PUP.Downloader.01Net (i.e. ![]() ![]() Hello and thank you for your prompt response. We look forward to hearing from you at your earliest convenience.Īdam Chakir, Advocate | Head of Compliance Edited Jby MainardĮmail and phone removed from report Removed attached file You can download the relevant marked file from here: We are more than willing to cooperate on this matter. ![]() We would also appreciate if you could provide us with more information regarding this situation and whether there is anything specific we need to modify in order to avoid such events in the future. We are sure that this happened by mistake and we would appreciate if you could kindly remove our site from your Adware blacklist. This is obviously a false-positive case which has dramatic negative consequences over our business and is hurting our users and business partners. It has come to our attention that your Anti-Virus is detecting our installer as a "Adware.Downloader.01.Net". Among our customers you will find CNET (),, ,, ICQ and many more. I am writing to you on behalf of my company, IronSource, developer of a world leading installation platform known as InstallCore which is being used by some of the largest product development and distribution companies in the world. Endpoint Detection & Response for Servers ![]()
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